Two people recently left our Customer Enablement team. As a result, we’ve had some capacity challenges: service has been a bit slower at times, and progress on internal improvements hasn’t moved as quickly as we’d like.
To address this, we’ve opened up a new role: Cloud Engineer.
👉 If you know someone who might be a good fit, please share the link with them. Your help means a lot 🙏
What this means for you
Once we welcome the right person, you can expect:
- Faster delivery of your projects
- Quicker support for your developers
- More room for us to push forward internal growth and improvements, which ultimately creates more value for you
Behind the scenes
We didn’t rush this. Instead, we carefully reviewed our team setup, our roles (check out our organisation structure), and our customers’ journey with us. This groundwork should help us find someone who not only strengthens the team but also supports your success.
The new colleague will ideally combine the Cloud Engineer and Support Engineer roles. Depending on their skills and ambitions, other roles may be added over time.
If you’d like more information or have thoughts on this, feel free to bring it up in your next status call with your Customer Lead.